Avaya Contact Center Select

Avaya Contact Center Select is a context-sensitive, collaborative, voice and multimedia customer experience solution that allows small to midsize enterprises to anticipate, accelerate, and enhance customer interactions. Avaya Contact Center Select uses the Avaya IP Office telephone system to provide a real-time telephony platform. Avaya IP Office is a flexible and scalable phone system designed specifically for small and midsize enterprises. IP Office supports a wide range of phones and devices for use in contact centers. Avaya Contact Center Select uses SIP and CTI interfaces to communicate with the IP Office platform. This integration gives Avaya Contact Center Select access to and control of a wide range of IP Office phones and features. Customers integrating Avaya Contact Center Select with the IP Office platform gain skill-based routing, call treatments, reporting, unified agent management, and the graphical Orchestration Designer utility. Agent Desktop supports specified IP Office phones and also supports multimedia contact types.